Assurrance Plans

Take for example an automobile. Every new car which leaves the sales lot will require occasional servicing. At some point the oil will need to be changed and the tires will need to be rotated. In much the same way a home media system requires attention to general maintenance, firmware updates, system calibration and general support.

Our pledge to every client is to ensure that they have invested in a home network or media system which meets their consumer expectation and with continued use maintains optimal performance. At Pro A/V Home Theater Inc we encourage your participation in our Assurance Plan. Don't allow expensive service calls to compromise your user experience. Enroll today!

Fast and Effective Support

Over the past decade home media technology has evolved toward a state of increased complexity. The introduction of HDMI communication protocols, on-demand movie streaming, internet, network and Wi-Fi are just a few factors which impact greatly upon the audio visual experience. We have been reluctant to change with the times, but due to a significant increase in minor technical issues we are obligated to shift our service model toward a more effective strategy.

With time and with general use your system will require technical support. The good news is that most service calls can be resolved quicker and more conveniently via remote support and preventive maintenance. By enrolling in our System Assurance Plan you set forth the foundations for an enduring relationship of support which will result in continual enjoyment with your system.

We offer two types of assurance plan. The System Assurance Plan for the smart home and media centric scenario, or the Network Assurance Plan for maintaining the health of your home network.





Our Silver System Assurance Plan Includes

Network Monitoring and System Management

Network Health Diagnostic Report (provided per quarter)

Online support assistance

Fast response from a technical support representative.

If we can't remote diagnose and resolve the issue, then we will schedule a technician to diagnose the problem on-site

Domotz and OvrC  account credentials management

Control4® account credentials management

Save 25% on service calls in excesses of service plan

Special discounts on select items and promotions

2 preventitive maintenance visits

      Audio Calibration

      Inspect and adjust IR flasher as needed

      Check and replace batteries

      Clear dust from ventilation and clean system components

      Clean TV display

      Update Firmware(s)

Up to 2 on-site service call visits per year (as needed)

Extended product warranty for all components in system which were purchased from Pro A/V Home Theater Inc. We will honor the time frame of the product manufacturer warranty x 2. We extend manufacturer warranty for up to 5 years maximum.

      If a product fails while within twice that of a manufacturer limited warranty time frame, we will facilitate the component exchange with the manufacturer. Pro A/V Home Theater Inc assumes the cost of the defective component only. Shipping and handling fees associated with manufacturer exchanges are incurred at the product owners expense.

     If a product fails while outside twice that of a manufacturer limited warranty time frame, we facilitate the exchange for replacement with the manufacturer. Client assumes any out-of-warranty costs affiliated with the purchase of a replacement item. Shipping and handling fees associated with manufacturer exchanges are incurred at the product owners expense.











System Assurance Plans Do Not Cover

Does not cover technical conflicts resultant of satellite, cable or internet provider signal transmission. We warrant all of the products we sell and the systems we build. We do not warrant the signal integrity of your satellite, cable, or internet provider. You hold subscription agreements with such providers. They are responsible for servicing the functionality of their products and for maintaining the integrity of the signals feeding into your residence. Time spent investigating or resolving issues resultant of a cable company or internet provider is subject to our standard hourly labor rate.

Does not cover the replacement costs of system components that are in excess of 5 years

Does not cover OFE (Owner Furnished Equipment) items.

Does not cover faults caused by tampering with system by any individual other than a Pro A/V Home Theater Inc. technician.

Does not cover damage caused by tampering with system by any individual other than a Pro A/V Home Theater Inc. technician.

Does not cover shipping and handling fees associated with manufacturer exchanges while under warranty are incurred at the product owners expense.

With respect to on-site visit(s), participants who reside outside of a 25-mile radius from Pro A/V Home Theater Inc service center are subject to the appropriate travel expense fee.

Getting the Most Out of Your Plan

Notify Pro A/V Home Theater Inc. of any proposed changes to internet feed. For example, if your ISP user account is changed, or your router/modem is upgraded by your provider, it would likely impact your system. Submit a service ticket at our webpage to let us know that there is some work about to be done. We will advise you and offer assistance to minimize system downtime where applicable.

Submit an online request or phone us at (209) 931-3457 for technical support.

Modern era entertainment systems reside upon your home network. These complex systems require regular maintenance and support. Enroll today!

+1 (209) 931-3457